vipok's Privacy Policy

vipok ("we", "our", "platform") provides a safe and reliable betting and casino service for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") explains what types of information we collect, why we collect it, and how we keep that information secure.

This Policy applies to the vipok website and all related services. By using our platform, you consent to the terms of this Policy. We assume that you are at least 21 years of age and that you are participating in this service voluntarily.

We reserve the right to update this Policy at any time. For any significant changes, we will notify you by email or through the platform. Continued use of the platform after a Policy change means you have accepted the updated terms.

3.1 Service Delivery & Operations

Your information is used to create your account, verify your identity, process transactions, and deliver gaming services. This is legally required for the performance of our contract.

3.2 Security & Fraud Prevention

To ensure platform security and detect fraudulent activity, we analyze your usage and financial data. If suspicious activity is detected, we may take immediate action to protect your account.

3.3 Legal Compliance

We are required to retain identity verification information to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and applicable laws. Information may be disclosed in response to a valid court order or directive from a government authority.

3.4 Responsible Gaming Program

By analyzing your gaming behavior, we can identify signs of problematic gambling and provide support when needed. This analysis is conducted entirely in your interest.

3.5 Customer Support

Your contact information is used to resolve your complaints or questions, provide live chat support, and communicate with you by email.

3.6 Platform Improvement

We use aggregated and anonymized data to improve platform performance, test new features, and enhance the user experience. No personal identity is revealed in this process.

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser or on your device. vipok uses cookies for the following reasons:

• Essential cookies: To maintain login sessions, store security tokens, and run the platform's core functions.
• Functional cookies: To remember your preferences such as language selection, theme settings, and other personalized settings.
• Analytical cookies: To analyze website usage and improve our service. This data is used in aggregated form.

4.2 Cookie Controls

You can disable cookies from your browser settings. Keep in mind, however, that disabling essential cookies may disrupt some core platform functions and affect your login experience.

vipok does not use tracking cookies for third-party advertising networks and does not display behavioral advertising.

5.1 Service Provider Partners

We work with trusted third parties to operate our services. These partners may access your information only for the purpose of providing contractual services:

• Payment processors (bKash, Nagad, Rocket, Upay, banks) — to verify and complete transactions
• Identity verification service providers — to complete the KYC process
• Game software providers — to deliver gaming services
• Cloud infrastructure services — for data storage and processing
• Customer support platforms — for live chat services

Each partner operates under a strict confidentiality agreement and may not use the information they receive for their own purposes.

5.2 Disclosure for Legal Obligations

We may be required to disclose information to legal authorities in the following circumstances:

• Upon receipt of a valid court order or summons
• When cooperation is required in an investigation into money laundering or terrorist financing
• In the event of an urgent threat to a person's life or property
• When strictly necessary to comply with applicable law

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such a case, we will notify you in advance and the new party will be bound to provide the same level of protection as this Policy.

7.1 Data for Active Accounts

While your account is active, we retain all your information. This data is necessary for service delivery, security, and compliance with legal obligations.

7.2 After Account Closure

After an account is closed, we may retain certain information for a defined period for the following reasons:

• Identity and transaction data must be kept for a specified period under anti-money laundering regulations.
• Information may be retained to resolve any dispute or legal claim.
• Certain records of previous accounts are maintained to ensure fair play and prevent multiple accounts.

Once legal requirements have expired, unnecessary personal information is securely deleted or anonymized.

vipok's services are intended for users aged 21 and over only. We do not knowingly collect any personal information from anyone under the age of 21.

We verify age at registration. If we learn that a minor has created an account on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please contact us at [email protected].

Some of our technical infrastructure and service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally.

For any international data transfer, we ensure that customer data is protected under appropriate safeguards. All our international partners follow strict data protection standards.

vipok may update this Privacy Policy from time to time. The Policy may be revised based on changes to our services, new legal requirements, or user feedback.

For significant changes, we will notify you in the following ways:

• By sending a notice to your registered email address
• By displaying a clear notification when you log in to the platform
• Obtaining consent to new terms where applicable

If you continue using the platform after changes are made, we will assume that you have accepted the new policy. If you do not agree to the updated policy, you will have the option to close your account.