vipok Terms & Conditions

These Terms and Conditions ("Terms") form a binding legal agreement between the vipok platform and its users. By visiting the vipok website, creating an account, or using any of its services, you are considered to have given your full acceptance of these Terms.

vipok is a secure and reliable online betting and casino platform that offers cricket betting, slot games, live casino, and a range of other gaming experiences for players in Bangladesh. All services on the platform are operated in an honest, transparent, and fair manner.

If any part of these Terms is unclear to you, please contact our customer support team. If you do not agree with the Terms or wish to decline them, please refrain from using the platform.

2.1 Age Requirement & Eligibility

To create an account and use any service on vipok, you must be at least 21 years of age. This platform is strictly prohibited for anyone under 21. You are required to provide accurate information about your actual age at the time of registration.

• You must be at least 21 years of age.
• You must be a resident of Bangladesh or a jurisdiction where online gaming is permitted by law.
• Each individual may operate only one account.
• Accounts must be created for personal use only, not in the name of any business entity.
• Registration is not permitted from countries or regions where online gaming is prohibited.

2.2 Registration Process

You must provide accurate and complete information when creating an account. vipok reserves the right to cancel any account created with false information at any time. You may be asked to submit identity verification documents to confirm your personal details.

2.3 Identity Verification (KYC)

vipok may initiate an identity verification process at any time for security and fraud prevention purposes. If the required documents are not provided, withdrawals may be temporarily placed on hold. All submitted documents are kept secure in accordance with the privacy policy.

You are solely responsible for the security of your account. Do not share your login credentials (username and password) with anyone. Use a strong, unique password and change it regularly.

• Sharing your account login details with any third party is strictly prohibited.
• Always log out after using an unfamiliar device.
• If you notice any suspicious activity, notify our support team immediately.
• vipok will not be held liable for any financial loss resulting from unauthorized access to your account, unless you have notified us in a timely manner.
• Transferring or selling your account is strictly prohibited.

4.1 Deposit Rules

Accepted payment methods for depositing funds on vipok are: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other scheduled banks). The minimum deposit amount is ৳200.

• Only payment accounts registered in your own name may be used.
• Deposits from third-party accounts are strictly prohibited.
• Transactions below ৳200 will not be processed.
• Deposited funds are generally credited to your account instantly.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Before submitting a withdrawal request, please ensure that your identity verification has been completed. vipok generally processes withdrawals within 10 to 45 minutes.

• Withdrawals will only be returned via the same method used for the deposit.
• All applicable wagering requirements must be met before a withdrawal can be made.
• Withdrawal requests for amounts below ৳800 will not be accepted.
• vipok reserves the right to verify withdrawals in cases of unusual or suspicious transactions.
• If money laundering or fraud is suspected, the account may be suspended immediately.

5.1 Welcome Bonus

vipok offers new users a 100% first-deposit bonus of up to ৳8,000. For example, depositing ৳1,000 gives you an extra ৳1,000 in bonus, making your total balance ৳2,000. Depositing ৳18,000 earns you the maximum bonus of ৳8,000, bringing your total balance to ৳26,000.

5.2 Wagering Requirements

A 20x wagering requirement applies to all bonuses. Wagering is calculated on the bonus amount only, not the deposit amount. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before bonus winnings can be withdrawn.

• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Each bonus has a specific validity period; wagering must be completed within the set timeframe.
• Bets placed on certain games may contribute partially or not at all toward wagering requirements.
• vipok reserves the right to modify or cancel any bonus offer at any time.
• Any attempt to claim bonus benefits by creating multiple accounts will result in all associated accounts being cancelled.

5.3 VIP Program

vipok's VIP program has three tiers: Bronze, Silver, and Gold. Bronze members receive a weekly cashback of up to 0.4%, Silver members up to 0.8%, and Gold members up to 1.2%. You can advance to a higher tier by staying active and playing more.

6.1 General Gaming Rules

All games available on vipok are operated according to fair play principles. Game outcomes are determined impartially using Random Number Generator (RNG) technology. In the event of a technical error or disruption, the relevant bet may be considered void.

• Make sure your balance is sufficient before placing a bet.
• Once a bet is confirmed, it cannot be changed or cancelled.
• Game results are final — every outcome is stored in the server logs.
• In the event of a software error or internet disconnection, the server record will be considered final.

6.2 Cricket & Sports Betting

vipok offers betting opportunities across various markets for cricket and other sports — including match win/loss, run totals, wicket counts, and more. Please read the applicable rules carefully before placing a bet. If an event is cancelled or incomplete, the bet is generally considered void and the stake is refunded.

6.3 Live Casino

Live casino games are conducted in real time. If a connection issue causes you to leave a game midway, the result will be determined according to the server record. Respectful conduct toward live dealers must be maintained at all times — use of abusive or threatening language may result in your account being temporarily or permanently suspended.

The following activities are strictly prohibited on the vipok platform. Violating these prohibitions will result in account cancellation and forfeiture of all balances.

• Creating or operating multiple accounts.
• Placing bets using automated bots, scripts, or artificial intelligence.
• Depositing from or withdrawing to third-party accounts.
• Participating in money laundering or any fraudulent activity.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Impersonating or assuming the identity of another user.
• Participating in any conspiracy against the platform.
• Allowing or assisting minors in accessing or using an account.

vipok believes that gambling is for entertainment purposes only. We encourage our users to play responsibly and are committed to their well-being.

• Only spend money that you can afford to lose.
• Do not treat gambling as a source of income.
• You can set your own deposit and betting limits — contact our support team for assistance.
• You can request your account to be suspended for a temporary break.
• A self-exclusion option is available if you wish to stop playing permanently.
• Protect anyone under 21 from accessing your account.

For more information on responsible gaming, please read our Responsible Gaming page.

Protecting your personal data is one of vipok's top priorities. All information you provide is kept secure using industry-standard SSL encryption.

• Your personal information is never sold to third parties.
• Information may be shared with regulatory authorities when required by law or for fraud investigation purposes.
• You may request to view or correct your information at any time.
• Even after an account is closed, certain information may be retained for a defined period as required by law.

To learn about our full data protection policy, please visit our Privacy Policy page.

vipok makes every effort to operate a secure and reliable platform. However, our liability is limited in certain circumstances, as outlined below:

• vipok is not liable for losses caused by internet disconnection or technical issues on the part of third parties.
• vipok will not be held responsible for service disruptions caused by force majeure events — such as natural disasters, cyberattacks, or government restrictions.
• Financial losses resulting from the user's own errors do not fall within vipok's liability.
• In the case of software errors by third-party game providers, the relevant provider's policy applies.
• vipok is not liable under any circumstances for indirect, incidental, or consequential damages.

vipok reserves the right to modify these Terms, in part or in full, at any time. Users will be notified of significant changes via their registered email address or through a notice on the platform.

• Continued use of the platform after updated Terms have been published will be considered acceptance of the new Terms.
• If the new terms are not acceptable, please request to close your account.
• The latest version of the terms will always be available on this page.

For any questions, complaints, or disputes regarding these terms, please contact our customer support team first. We provide support in both Bengali and English.

• Live Chat: Available 24/7 — contact us directly through the platform.
• Email: [email protected]

We take every complaint seriously and try to resolve it as quickly as possible. If the issue is not resolved through the support team, the user may initiate a formal arbitration process for a fair review.

Any dispute relating to these terms will first be attempted to be resolved through mutual discussion between both parties. If discussion does not lead to a resolution, the matter will be settled through neutral arbitration.